Privacy

Studio Salon Policies

Welcome to Studio, your premier destination for beauty and relaxation in Winnipeg. To ensure a seamless and enjoyable experience for all our clients, we have established the following salon policies. Your cooperation and understanding are greatly appreciated.

1. Appointment Scheduling

Booking: Appointments can be scheduled through our website, by phone, or in person. We recommend booking in advance to secure your preferred date and time.
Confirmation: You will receive a confirmation email or text message upon booking. Please review the details and notify us immediately of any discrepancies.
Arrival Time: Please arrive at least 10 minutes before your scheduled appointment to allow for check-in and preparation.

2. Cancellations and Rescheduling

Notice: We require a minimum of 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours in advance will incur a cancellation fee of 50% of the scheduled service cost.
No-Shows: Clients who do not show up for their appointment without prior notice will be charged the full cost of the missed service.

3. Late Arrivals

Grace Period: We offer a 10-minute grace period for late arrivals. If you arrive after this time, we may need to shorten your service or reschedule your appointment.
Notification: If you anticipate being late, please contact us as soon as possible. We will do our best to accommodate you, but it may not always be possible.

4. Health and Safety

COVID-19 Protocols: We adhere to all local health guidelines, including mask mandates and sanitation practices. Clients are required to wear masks unless otherwise instructed.
Illness: If you are feeling unwell, please reschedule your appointment. We will waive the cancellation fee if you notify us due to illness.

5. Service Satisfaction

Consultation: We offer a thorough consultation before each service to ensure your needs and expectations are met.
Adjustments: If you are not satisfied with your service, please inform us before leaving the salon. We will make adjustments free of charge within 7 days of the original appointment.
Feedback: Your feedback is important to us. Please share your thoughts with our staff or through our website.

6. Payment and Gratuity

Payments: We accept cash, debit, and major credit cards. Payment is due at the time of service.
Gratuity: Tips are not included in the service price but are greatly appreciated. They can be given in cash or added to your card payment.

7. Personal Belongings

Responsibility: Studio is not responsible for lost or stolen items. Please keep your personal belongings secure.
Storage: We provide secure storage for coats and bags during your visit.

8. Children and Pets

Children: For their safety and the comfort of all clients, children under 12 are not permitted in the salon unless receiving a service and accompanied by an adult.
Pets: Only service animals are allowed in the salon.

9. Privacy Policy

Data Protection: We respect your privacy and are committed to protecting your personal information. We do not share your data with third parties without your consent.
Communication: By providing your contact information, you consent to receive communications regarding your appointments and promotions. You can opt out at any time.

10. Special Requests and Accommodations

Accessibility: Our salon is wheelchair accessible. Please inform us of any special needs or accommodations required for your visit.
Special Events: We offer services for weddings, parties, and other events. Please contact us to discuss your requirements and schedule a consultation.

Thank you for choosing Studio. We look forward to providing you with exceptional service and a relaxing experience. If you have any questions or need further assistance, please do not hesitate to contact us.